Success in today’s competitive business world requires outstanding customer experiences
It’s critical to deliver outstanding customer experiences in person, over the phone, via the mobile application, and online.
Our customer experience (secret shopper) consulting can help you recognize, measure, and improve consumer and employee satisfaction, as well as profitability, in all aspects of your business. In partnership with you, we will establish processes, systems, and tools to help your company go above and beyond to guarantee satisfaction to your clientele.
Your business will benefit from our consistent employee and customer experience feedback system. We will manage your customer service interaction on your behalf through a pre-determined and set plan developed for your company. We will provide feedback as to our experience and recommend strategies for enhancing customer satisfaction. We can provide you with the services, solutions, and tools for you to:
Conduct mystery shopping, intercept interviews, panel/focus group discussions, and surveys
Research customer commitment and employee satisfaction
Measure customer and employee experiences
Define critical behaviors that improve customer experiences and brand loyalty
Gather data from multiple sources to provide broader customer-experience perspectives
Plan follow-up actions and alerts to ensure managers address negative results
Create surveys that can be completed online, via text, or over the phone; include requests for photos, videos, and audio recordings in surveys
Improve Profitability
Improve profitability by delivering a better customer experience than your competitors, strengthening your brand loyalty, and increasing customer retention. Higher customer loyalty leads to increased profitability and allows for a more robust pricing model.
